Billing Policy

This Billing Policy describes the billing procedures used by Telavant Internet Services LLC. If you have any questions about our Billing Policy, please contact support@telavant.com.

1. Hosting Plan.

   All of the website hosting plans we offer provide access to all available features. What differentiates the plans are the resource allowances: storage (disk usage on the servers) and network traffic (commonly referred to as "bandwidth").

   Your hosting account may contain as many domains, databases, mailboxes, and email addresses as you wish, and their combined disk and traffic usage will be measured against your hosting plan's allowances.

   If your account goes over the resource limits set by your plan, you may be charged overage fees as described at http://telavant.com/pricing.

   You can change your hosting plan at any time from the Telavant Control Panel. The new fee will go into effect on your next billing period, but the new resource allowances will go into effect immediately.

2. Billing Term.

   We offer the following billing terms: monthly, quarterly, and yearly. The quarterly and yearly terms provide a discount over the monthly term, in addition to the convience of dealing with billing less frequently.

   Resource allowances for the longer terms are calculated by multiplying the term length (in months) by the monthly allowance afforded by your hosting plan.

   You can change your billing term at any time from the Telavant Control Panel. The new billing term will take effect after the end of your current billing period.

3. Billing Day.

   The Billing Day for an account is the day of the month the account was created or last unlocked. This marks the beginning of the billing period, the length of which is determined by your choice of Billing Term.

   Example: If you sign up on July 10th with a quarterly billing term, your billing days will fall on October 10th, January 10th, April 10th, and July 10th.

   If the Billing Day falls on or near the end of the month, or on a leap day, the billing period will begin on the last day of the month, for shorter months.

   Example: If you sign up on October 31st with a monthly billing term, your billing days will be November 30th, December 31st, January 31st, February 28th, etc.

   Regular hosting fees are billed on the Billing Day for the new billing period. Overage fees for the previous billing period are also billed at that time. The balance is due 30 days after the start of the billing period. An email statement will be sent to the Billing Contact for the account, containing the amount due (if any), summary of charges, payment instructions, and account history. If the account is past due, a copy will also be sent to the Administrative Contact.

4. Automatic Payment.

   Automatic payment can be enabled from the payment form in the Telavant Control Panel. It is necessary to save your credit card information for automatic payment to work. However, all saved credit card info is stored using strong encryption.

   Automatic payments will be processed on the Billing Day and the transaction will be included in the summary listed in the email billing statement. If the credit card is declined or has expired, an additional email notification will be sent.

5. Non-Payment.

   If a balance due is not paid within 30 days after the start of the billing period, a past due notice will be sent to the Billing and Administrative contacts for the account. A second past due notice will be sent after 60 days. No late fees or other penalties will be imposed.

   If no payment is received within 90 days, the account is delinquent and may be locked. Websites in the account will suspended, and requests to them will result in a page indicating that the account has been locked. Email will remain functional so we can communicate with the account owner.

   Before the account is locked, additional email notices will be sent to the Administrative, Billing, and Technical Contacts: two weeks before the account is due to be locked; one week before, and each day in the three days preceeding the account delinquency date.

   While the account is locked, billing will be suspended. When payment is made, the account will be unlocked. For monthly and quarterly terms, a new payment period will begin on that day; for longer terms, the term's end date will be extended by the number of days the account was locked. Accounts are not billed for the time they spend locked.

   If the account is still locked after 180 days, it may be deleted at Telavant's discretion.

6. Cancelation and Refunds.

   Accounts may be canceled at any time by the owner's request. At this time we require the request in writing, sent to support@telavant.com. The request must come from the account's Administrative Contact. When an account is closed, all website files, email, and backups will be deleted immediately.

   If the account is canceled within 30 days of signing up, Telavant will issue a full refund. After that initial 30 day period, the following refund policy applies:

   • Accounts closed within 14 days of the start of the billing period will receive a full refund of any payments made that period, excluding payments for amounts owed from previous billing periods or other prior fees.
   • Accounts closed within 14 days of the end of the billing period will not receive a refund for that period's payment.
   • Accounts closed after 14 days from the start of the billing period, and before 14 days from the end of the period, will receive a prorated refund.
   • Any overpayments will be refunded in their entirety.